ITOps Monitoring Specialist

İstanbul, TR • Technology / System & Infrastructure • Full-Time

🚀 Who we are & What we believe?

We believe the internet is the great equalizer and enabler. It provides essentially unlimited access to knowledge, education, entertainment, services and commerce. And it’s an incredible tool to publish, create, share and communicate.

We think everyone deserves first-rate internet, and we have gone about creating an internet service that we ourselves want to use.

We believe in the power of curiosity, creativity and imagination. We use technology to realize our creations, to simplify and to enable. In addition, we add in hard work, sheer sweat and will power where that is not quite enough. If the idea is right, “that can’t be done”, or “that’s not how things are done” will not stop us.

Offering the best customer experience is dear to our hearts. Our industry is not very good at this, and we have lots of room to improve. We want to be the best and are looking for a leader that shares our passion.

If that’s you, we’d love to meet and get to know you. Let’s talk about how we can work together to make it happen!


We’re looking for experienced ITOps Monitoring Specialist to join our game changer team.


👩 👨 💻 Who You Are

  • Associate's or Bachelor's degree in Computer Science or Information Technology,
  • Minimum of 3 years of experience in the monitoring field,
  • Hands-on experience with monitoring tools such as Zabbix, Nagios, Grafana, Site24x7, Elasticsearch, or New Relic,
  • Proficient in using alerting and escalation tools such as Opsgenie, PagerDuty, or VictorOps,
  • Capable of basic troubleshooting and analysis on both Windows and Linux systems,
  • Willingness to work in a 24/7 shift-based schedule,
  • Strong written and verbal communication skills in English (minimum B2 level),
  • Preferably knowledgeable and experienced in database technologies (e.g., SQL, PostgreSQL),
  • Experienced in ITSM processes (Incident, Change, and Problem Management),
  • Basic knowledge of TCP/IP.


✅ Must Haves

  • 24/7 monitoring of IT systems, applications, databases, and infrastructure across multiple screens for availability and performance,
  • Identifying recurring or false positive alerts to improve alert management processes,
  • Actively managing incident, change, and problem management processes,
  • Leading crisis management during high-priority incidents and ensuring coordination among relevant IT teams,
  • Performing initial response and resolution of alerts and incidents within SLA timeframes,
  • Configuring, managing, and integrating alert and escalation management tools,
  • Preferably knowledgeable in automation tools such as Microsoft Power Automate Cloud & Desktop (RPA), Ansible AWX,
  • Preparing post-mortem and post-incident reports following high-impact incidents, including Root Cause Analysis (RCA),
  • Participating in active and passive monitoring activities including weekends and public holidays,
  • Analyzing issues identified during monitoring by accessing Windows/Linux system resources,
  • Willing to work in an agile and collaborative team environment,
  • Demonstrates creative problem-solving skills, eager to learn, and able to work effectively under time pressure with a result-oriented approach.




🚀 What We Offer?

Be part of a team that is changing all the rules of the game and creating an original business model and infratsrurcture in our generation’s most important technological development: the internet,

We are not afraid to question existing ways of doing things, and value creativity and freedom all as we move with the blistering speed of echnological change,

Empowerment, mastery and learning. Join a company where you are entrusted with significant responsibility, where you will be part of our team forging a new path, discovering new ways of achieving things. Continuous learning opportunities to develop your mastery,

Be yourself, join a team of unique hard working and fun loving team mates who believe in haring and are always up for fun and taking a break together as well.