🚀 Who we are & What we believe?

We believe the internet is the great equalizer and enabler. It provides essentially unlimited access to knowledge, education, entertainment, services and commerce. And it’s an incredible tool to publish, create, share and communicate.

We think everyone deserves first-rate internet, and we have gone about creating an internet service that we ourselves want to use.

We believe in the power of curiosity, creativity and imagination. We use technology to realize our creations, to simplify and to enable. In addition, we add in hard work, sheer sweat and will power where that is not quite enough. If the idea is right, “that can’t be done”, or “that’s not how things are done” will not stop us.

Offering the best customer experience is dear to our hearts. Our industry is not very good at this, and we have lots of room to improve. We want to be the best and are looking for a leader that shares our passion.

If that’s you, we’d love to meet and get to know you. Let’s talk about how we can work together to make it happen!

Please note that this is required to be 100% on-site position at Istanbul office.

👩 👨 💻 Who You Are

• Provide IT support to TurkNet employees to resolve technical issues.
• Respond promptly to ITSM requests and incidents in a daily basis.
• Onboarding/Offboarding employees (Identity&Access management, Workstation collection&deployment)
• Develop, update, and maintain IT documentation, including internal process documentation and user guides.
• Manage hardware and software asset inventory, ensuring accurate record-keeping.
• Manage and support TurkNet tools and applications like Microsoft 365 licence management, Active Directory Accounts&Computers, Microsoft On-Prem Exchange Management, DUO MFA, Atlassian Product Management, etc.

✅ Must-Haves

• Bachelor’s Degree in Computer Science or Information Technology or equivalent professional experience
• Preferbaly 5+ years' experience in a IT Support role.
• Experience with ticket-based ITSM/ESM systems, especially Atlassian Jira, ManageEngine SD Plus, ServiceNow etc.
• Preferbaly knowledge of automation tools such as Atlassian Automation, Jira Edge Connector, Microsoft Power Automate, UiPath
• Scripting skills (PowerShell, Python, Bash)
• Experience with deployment/management tools such as ManageEngine Endpoint Central, PDQ Deployment, VMware Workspace ONE
• Knowledge of OS Imaging and deployment such as Microsoft WDS, Microsoft Deployment Toolkit
• Excellent interpersonal and communication skills with a strong customer service orientation.
• Knowledge of IT Service Management best-practices such as Request, Incident, Problem, Change, Asset Life-cycle managements
• Good proficiency in written and spoken English

🚀 What We Offer?

• Be part of a team that is changing all the rules of the game and creating an original business model and infratsrurcture in our generation’s most important technological development: the internet,
• We are not afraid to question existing ways of doing things, and value creativity and freedom all as we move with the blistering speed of echnological change,
• Empowerment, mastery and learning. Join a company where you are entrusted with significant responsibility, where you will be part of our team forging a new path, discovering new ways of achieving things. Continuous learning opportunities to develop your mastery,
• Be yourself, join a team of unique hard working and fun loving team mates who believe in haring and are always up for fun and taking a break together as well.