🚀 Who we are & What we believe?

We believe the internet is the great equalizer and enabler. It provides essentially unlimited access to knowledge, education, entertainment, services and commerce. And it’s an incredible tool to publish, create, share and communicate.

We think everyone deserves first-rate internet, and we have gone about creating an internet service that we ourselves want to use.

We believe in the power of curiosity, creativity and imagination. We use technology to realize our creations, to simplify and to enable. In addition, we add in hard work, sheer sweat and will power where that is not quite enough. If the idea is right, “that can’t be done”, or “that’s not how things are done” will not stop us.

Offering the best customer experience is dear to our hearts. Our industry is not very good at this, and we have lots of room to improve. We want to be the best and are looking for a leader that shares our passion.

If that’s you, we’d love to meet and get to know you. Let’s talk about how we can work together to make it happen!

👩 👨 Who You Are

• At least 10 years of experience in a telecommunication environment especially in network or service delivery departments
• At least 3 years of experience in end-to-end network quality & performance or service assurance management
• Deep knowledge of ROI, data analysis and automated reporting. Ability to do analysis on crowd source or bulk data.
• Influential relationship management skills with stakeholders, colleagues for delivering high quality services while maintaining service targets
• Flexible approach to work with a focus on delivery to deadlines and high standards
• Analytical mindset combined with customer centric approach

💻Responsibilities

• Builds a structure and governance mechanism for establishing Fixed Network services quality management.
• Organizes periodic follow up meetings to clearly present the network performance / experience KPIs, analysis, trends, enhancement proposals, streams updates . Identifies improvement areas and provides recommendations through intelligent interpretation of data and analysis.
• Contributes collaboratively to the projects for building a customer experience dashboard for Network services KPIs (availability, capacity, delay, video, gaming, social media etc..) with reporting structure.
• Establishes a system for the analysis of crowd source data and to take actions that can improve NW services.
• Defines network SLA‘s & OLA‘s for e2e customer network services satisfaction.
• Conducts service reviews with customer care department & other stakeholders to review performance metrics & risks for decreased customer satisfaction. Works with stakeholders to increase the efficiency of customer’s nw related problem resolution process
• Supports NOC team for building industry standard high-quality network monitoring system and procedures which will lead automation and artificial intelligence usage in network domain.

🚀 What We Offer?

• Be part of a team that is changing all the rules of the game and creating an original business model and infratsrurcture in our generation’s most important technological development: the internet,
• We are not afraid to question existing ways of doing things, and value creativity and freedom all as we move with the blistering speed of technological change,
• Empowerment, mastery and learning. Join a company where you are entrusted with significant responsibility, where you will be part of our team forging a new path, discovering new ways of achieving things. Continuous learning opportunities to develop your mastery,
• Be yourself, join a team of unique hard working and fun loving team mates who believe in haring and are always up for fun and taking a break together as well.

🚀Our Recruitment Process

We are guided by our goal of creating an equitable and inclusive experience where candidates from a wide range of backgrounds have the opportunity to succeed. We do not imagine a complicated recruitment process. That's why we care about the process being short, fast and transparent.

1.Application: You can apply for open positions via Linkedin.

2.First Interview: First of all, we want to evaluate your skills and see if they are compatible with TurkNet values.

3.Case study: For some positions we may need to test technical skill.

4.Second Interview: We would like to examine your technical skills in depth with our leader(s).

5.Welcome to TurkNet!